Terms of Service

Last Updated: November 18, 2025

These Terms of Service ("Terms") govern your use of the Keidal LLP website (www.keidal.com) and the services we provide. By accessing or using our website and services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with these Terms, you must not use our website or services.

1. Definitions

In these Terms, unless the context otherwise requires:

• "Company", "we", "us", "our" refers to Keidal LLP, a limited liability partnership registered in England and Wales (Incorporation No: OC369395)
• "Services" refers to engineering consulting, sales consulting, manufacturing services, outsourcing solutions, and business management services provided by Keidal LLP
• "Website" refers to www.keidal.com and all associated pages
• "User", "you", "your" refers to any person or entity accessing our website or using our services
• "Client" refers to any person or entity engaging us for professional services under a separate service agreement
• "Content" refers to all information, text, graphics, images, and materials on our website

2. Acceptance of Terms

By accessing our website or using our services, you confirm that:

• You are at least 18 years of age or have reached the age of majority in your jurisdiction
• You have the legal capacity to enter into binding agreements
• You are authorized to represent your company (if acting on behalf of a business)
• You accept and agree to comply with these Terms
• You will comply with all applicable laws and regulations

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only, including:

• Browsing information about our services
• Contacting us for business inquiries
• Downloading resources we make available
• Communicating with us regarding potential or existing engagements

3.2 Prohibited Use

You must not use our website to:

• Violate any applicable laws or regulations
• Infringe upon our or any third party's intellectual property rights
• Transmit any harmful, offensive, or unlawful content
• Distribute viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt our website or servers
• Collect or harvest user information without consent
• Use automated systems (bots, scrapers) without our written permission
• Impersonate any person or entity
• Engage in any fraudulent activity

4. Services Provided

4.1 Nature of Services

Keidal LLP provides professional services including but not limited to:

• Engineering Consulting: Technical expertise and project management
• Sales Consulting: Sales strategy, training, and business development
• Manufacturing Services: Production solutions and supply chain management
• Outsourcing Solutions: Business process outsourcing and resource management
• Business Management: Strategic planning and operational improvement

4.2 Service Agreements

All professional services are provided under separate, written service agreements that will:

• Define the scope of work and deliverables
• Specify timelines and milestones
• Detail fees and payment terms
• Include confidentiality provisions
• Set out warranties and liability limits
• Define termination conditions

These Terms do not constitute a service agreement. A formal, written agreement is required before we commence any professional services.

4.3 No Obligation to Contract

Nothing on our website or in communications with you creates any obligation on either party to enter into a service agreement. We reserve the right to decline any engagement at our discretion.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content on our website, including but not limited to:

• Text, graphics, logos, images, and photographs
• Software, code, and website design
• Trade marks, service marks, and brand names
• Documents, reports, and methodologies
• Audio, video, and multimedia content

is owned by or licensed to Keidal LLP and protected by UK and international intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and view our website for personal or business evaluation purposes
• Download and print materials for your internal business use only
• Share our contact information with colleagues

This license does not permit you to:

• Modify, copy, distribute, or republish our content
• Use our content for commercial purposes without written permission
• Remove copyright or proprietary notices
• Frame or mirror our website
• Reverse engineer any aspect of our website

5.3 Trade Marks

"Keidal" and the Keidal logo are trade marks of Keidal LLP. You may not use our trade marks without our prior written consent.

6. User Obligations

6.1 Accurate Information

When contacting us or using our services, you agree to:

• Provide accurate, current, and complete information
• Update information promptly if it changes
• Not impersonate another person or entity
• Not provide false or misleading information

6.2 Confidentiality

You agree to keep confidential any non-public information we share with you, including:

• Pricing information not publicly available
• Proprietary methodologies and processes
• Client information and case studies shared in confidence
• Technical specifications and designs

6.3 Cooperation

If we provide services to you, you agree to:

• Cooperate reasonably with us in the performance of services
• Provide timely access to information and resources needed
• Respond to requests for information within reasonable timeframes
• Designate appropriate personnel to work with us

7. Fees and Payment

7.1 Pricing

All fees for professional services will be specified in a separate service agreement. Fees may be based on:

• Fixed project fees
• Hourly or daily rates
• Retainer arrangements
• Success-based fees
• Combination of the above

7.2 Payment Terms

Unless otherwise agreed in writing:

• Invoices are payable within 30 days of invoice date
• Payment is due in British Pounds Sterling (GBP)
• We may charge interest on late payments at 8% per annum above the Bank of England base rate
• We reserve the right to suspend services for non-payment

7.3 Expenses

Reasonable expenses incurred in providing services (travel, accommodation, materials) will be charged in addition to fees unless otherwise agreed.

8. Warranties and Disclaimers

8.1 Professional Standards

When providing professional services, we warrant that:

• Services will be performed with reasonable skill and care
• Services will be provided by qualified and competent personnel
• We will comply with applicable professional standards
• We will act in your best interests within the scope of our engagement

8.2 Website Disclaimer

Our website and its content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, we disclaim:

• Accuracy: We do not warrant that website content is accurate, complete, or current
• Availability: We do not guarantee uninterrupted or error-free access to our website
• Fitness for purpose: Content is for general information only and not professional advice
• Third-party content: We are not responsible for content on linked external websites

8.3 No Professional Advice on Website

Important: Information on our website is for general informational purposes only and does not constitute professional advice. You should not rely on website content for business decisions without engaging us for formal consulting services.

9. Limitation of Liability

9.1 Excluded Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under English law

9.2 Limited Liability

Subject to clause 9.1, our total liability to you for any claims arising from:

• Website use: Limited to £1,000
• Professional services: Limited to the fees paid under the relevant service agreement or £50,000, whichever is greater

9.3 Consequential Losses

To the fullest extent permitted by law, we are not liable for:

• Loss of profits, revenue, or business
• Loss of anticipated savings
• Loss of business opportunity
• Loss of goodwill or reputation
• Loss of data or information
• Indirect or consequential losses

9.4 Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemics, strikes, or government restrictions.

10. Indemnification

You agree to indemnify and hold harmless Keidal LLP, its partners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or regulation
• Your infringement of any third-party rights
• Your use of our website or services
• Information or materials you provide to us

11. Confidentiality

11.1 Our Obligations

We will keep confidential any information you provide that is marked confidential or would reasonably be considered confidential, subject to disclosure required by law or regulation.

11.2 Professional Secrecy

We maintain professional standards of client confidentiality and will not disclose information about your business without your consent, except:

• As required by law, court order, or regulatory authority
• To our professional advisers under equivalent confidentiality obligations
• With your express written permission

11.3 Anonymized Information

We may use anonymized, aggregated information for case studies, marketing, or research purposes, provided such use does not identify you or your confidential information.

12. Data Protection

Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using our website or services, you consent to our data practices as described in the Privacy Policy.

We process personal data in accordance with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

13. Termination

13.1 Termination by You

You may stop using our website at any time. If we have a service agreement, termination rights will be specified in that agreement.

13.2 Termination by Us

We may terminate or suspend your access to our website immediately if:

• You breach these Terms
• You engage in prohibited activities
• We suspect fraudulent or illegal activity
• Required by law or regulatory authority

13.3 Effect of Termination

Upon termination:

• Your right to use our website ceases immediately
• Confidentiality obligations survive termination
• Payment obligations for services rendered remain due
• Provisions that by their nature should survive will continue to apply

14. Third-Party Links

Our website may contain links to third-party websites. We do not:

• Control or endorse third-party websites
• Accept responsibility for their content or practices
• Warrant the accuracy or reliability of linked content

Your use of third-party websites is at your own risk and subject to their terms and conditions.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when:

• Posted on our website with an updated "Last Updated" date
• You continue to use our website after changes are posted

Material changes may be notified via email to registered clients. We encourage you to review these Terms periodically.

16. Dispute Resolution

16.1 Negotiation

In the event of any dispute, the parties agree to first attempt to resolve the matter through good faith negotiation.

16.2 Mediation

If negotiation fails, disputes may be referred to mediation before commencing legal proceedings. The Centre for Effective Dispute Resolution (CEDR) or similar body may facilitate mediation.

16.3 Arbitration (Optional)

By mutual agreement, disputes may be resolved through arbitration under the rules of the London Court of International Arbitration (LCIA).

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer located in Scotland or Northern Ireland, you may have additional rights under local consumer protection laws.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court:

• The invalid provision will be modified to the minimum extent necessary to make it valid
• All other provisions will remain in full force and effect
• The overall intent and purpose of these Terms will be preserved

19. Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreement, constitute the entire agreement between you and Keidal LLP regarding your use of our website and services, and supersede all prior agreements and understandings.

20. No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Keidal LLP.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor or affiliate.

22. Notices

All notices under these Terms must be in writing and sent to:

Notices to you may be sent to the email address you provide to us and are deemed received 24 hours after sending.

23. Independent Contractors

The relationship between you and Keidal LLP is that of independent contractors. Nothing in these Terms creates:

• An employer-employee relationship
• A partnership or joint venture
• An agency relationship
• Authority to bind the other party

24. Contact Information

For questions about these Terms of Service, please contact us:

25. Acknowledgment

By using our website or services, you acknowledge that:

• You have read and understood these Terms of Service
• You agree to be bound by these Terms
• You have the authority to accept these Terms
• You understand the limitations of liability and disclaimers
• You will comply with all applicable laws and regulations

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